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Public Relations Ethics Case Study #59

11 Ethics case study

The issue of ethics is important in the strategic communication profession. Creators of content should heavily rely on a code of ethics when carrying out various tasks. Using ethical reasoning, whether you’re designing a campaign or writing a newspaper article, demonstrates basic understanding of the influence of messages on audiences. Ethical communication also helps an organization avoid dilemmas and compromising situations.

Several cases covered in the press highlight the ramifications of failure to use ethical and honest standards in communication efforts. The case study below demonstrates this.

 

Case study: Ryan Holiday, media manipulation, and the rise of the Tucker Max brand

Media strategist Ryan Holiday made a career of controlling the media to achieve public relations goals. A few years ago, he became a PR specialist for Tucker Max, a controversial blogger and author who garnered attention for his lewd writing and explicit discussions of his sexual adventures with countless women. Holiday played an essential role in a campaign for Max’s book I Hope They Serve Beer in Hell. Pretending to be someone who hated Max’s writings, Holiday contacted influencers, bloggers, and television stations about the social controversy caused by the brand. Soon Max’s book received widespread attention from national media outlets and writers all over the blogosphere (Ariely & Melamede, 2015).

Filmmakers later created a movie based on the book. Holiday used some of the same tactics to promote the film. He emailed college organizations across the country, again pretending to be someone who was disgusted with the Tucker Max brand. He included photos of fake advertisements that were offensive to women (which Holiday himself had created), and said that the advertisements were used to promote the film (Ariely & Melamede, 2015). He told campus leaders, bloggers, and other influencers to urge people not to see the film.

Holiday was intentionally trying to create protests to generate media coverage and public awareness about the film and the Tucker Max brand in general (Ariely & Melamede, 2015). He used deceptive measures and some aspects of controversy—strong opinions on a topic, social backlash, and a hated public figure—as leverage. And he was very successful: organized groups across the country held protests against the film, furthering the widespread attention on Tucker Max. In this situation, the saying “any press is good press” worked to his advantage.

“Photo of Author, Ryan Holiday” is licensed under CC BY-SA 2.0

Cases such as this raise several concerns related to the field of strategic communication. Most important, the Tucker Max situation calls into question the ethics Holiday used to control the media. How far should one go to promote an organization or brand? The perception exists that strategic communication professionals, specifically those in public relations, are expert spin doctors and media manipulators; because of this, the profession’s credibility has been damaged. In order to reclaim the trustworthiness of the field, strategic communication professionals must abide by strong ethics in their decision-making processes.

The majority of strategic communication professionals promote their client or organization in an honest and straightforward manner. One case study that demonstrates this comes from a Columbus-based public relations agency, Geben Communication. In 2014, the agency helped promote a small catering business, Two Caterers. It used a targeted media relations strategy and pitched to several local publications and news stations (Geben Communication, 2016) in order to enhance brand awareness. The pitches contained factual information, and those working on the account did not use manipulative tactics to achieve their goal.

Geben Communication’s promotional effort had positive results. Local publications wrote several articles on Two Caterers, and a television station invited the small business to do a cooking demonstration for a morning segment. Furthermore, Two Caterers received accolades and recognition from small business associations and magazines.

Abstract

Case description

Nurses face more and more ethical dilemmas during their practice nowadays, especially when they are taking care of the patient at end of life stage. The case study demonstrates an ethical dilemma when nursing staff are taking care of an end stage aggressive prostate cancer patient Mr Green who expressed the suicide thoughts to one of the nurses and ask that nurse keep secret for him in Brisbane, QLD, Australia.

Ethical dilemma identification

The ethical dilemma is identified as “if the nursing staff should tell other health care team members about patient's suicide attempt without patient's consent”.

Analysis

To better solving this case and making the best moral decision, the ethical theory, the ethical principles and the Australian nurses' code of ethics values statement, the associated literature relative with this case are analyzed before the decision making.

Ethical decision making

After consider all of the above factors, in this case, the best ethical decision for the patient is that the nurse share the information of Mr Green's suicide attempt with other health care professionals.

Results

In Mr Green's case, the nurse chose to share the information of Mr Green's suicide attempt with other health care professionals. The nursing team followed the self-harm and suicide protocol of the hospital strictly, they maintained the effective communication with Mr Green, identified the factors which cause patient's suicide attempt, provided the appropriate nursing intervention to deal will these risk factors and collaborated with other health care professionals to prefect the further care. The patient transferred to a palliative care service with no sign of suicide attempt and other self-harm behaviors and passed away peacefully 76 days after discharged with his relatives and pastors accompany.